Consultative Solution Technical Sales | Bid, Project, Client Account | Relationship and Service Management | Managed Network and Professional Services | Web Streaming | Unified Communications

WebRTC (communication and streaming) | Satellite Technology | Software Defined Wide Area Networks | Networking Protocols – LAN and Internet | IoT and ML | Layer Seven Security (WAF) | Social and Enterprise Media | ABR VOD IPTV OTT | CDN | CTV | Cloud Architecture Design and Delivery | API | NLP

IMPLEMENTATION SKILLS • Internet services tailored for the organisation’s need. Private, Public or Hybrid clouds delivery for virtualization depending on the server conditions and complexity of the business. • CDN support and Web API usages to enhance | improve latency and achieve a high user experience • Suggestion and addition of software to enhance their productivity and achieve a higher ROI. • Container infrastructure e.g., Kubernetes and Docker. • Infrastructure as Code and automation | orchestration technologies, such as Puppet | Chef | Ansible Tower Jenkins |Terraform. • Virtualization technologies e.g., vmWare, HyperV and KVM. • Ability to identify areas of improvement to continually improve service quality and reduce costs.

SUPPORT SKILLS • Dissection of issues and passion to find the root cause and advise customers accordingly. • Monitoring of Zendesk for external and internal issues, use of Salesforce for client information transactions. • Slack for enterprise customer for a dedicated support and Salesforce for understanding customer data. • JIRA for escalation of issues that needs engineering’s intervention. This includes bugs fixes or an enhancement request. • Responding to support emails via Zendesk or Slack to suggest fixes or temp workarounds if the issue is business impacting. • Experience using log | web traffic | analysis tools e.g. Wire Shark, AWK, WebTools (F12), Charles, HTTP Watch (mobile) and Telerik Fiddler. • HTTP requests |methods and HTTP error codes for troubleshooting API responses. Experience with API testing tools (Postman | API Tester| cURL). Understanding of APIs (SOAP and REST) and different authentication methods (OAuth 2, Token-based, HTTP Basic, etc.) • Creation of a virtual test environment mirrored as the customer’s infrastructure to re-create issues to find the root cause of the issue.

Certificates

Microsoft Certified Professional Active Directory Structure

Level 2 Certificate in Understanding Mental Health First Aid and Mental Health Advocacy in the Workplace

ATA Level 1 Contextual Advertising Certification

CPD Level 1 Certificate in Digital Marketing

ATA Level 2 Certificate in Digital Marketing

CPD Level 3 Certificate in Digital Marketing

VCD Producing Video with MPEG-5 Enhancement Certificate